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Our Terms & Conditions Shape Your Account

When you open an account on ug569, you agree to the terms that keep your deposits, withdrawals and personal data secure.

Account security on signupPayment verification stepsData retention and privacy
Explore Lobby Read FAQ
ug569 Our Terms & Conditions Shape Your Account
HELP AND CONTACT

How to Reach Us About Terms Questions

Live chat Open the chat widget in the bottom-right corner of the lobby.
Email support Send account or policy questions to [email protected]. Responses arrive within 24 hours.
Account settings Navigate to Profile > Account Settings to review your registered email, deposit methods and…
SECURITY PRACTICES

How We Protect Your Account and Data

Signup verification

We verify your email and confirm your payment method during account creation. This step prevents duplicate accounts and ensures withdrawals go to the registered owner. Verification takes under 2 minutes on the desktop and mobile app.

Password and authentication

Your password is encrypted end-to-end; we never store it in plain text. Enable two-factor authentication in Account Settings for extra security. Log out after each session, especially on shared devices.

Payment data handling

DANA, OVO, GoPay and QRIS transactions are tokenised; we do not retain full payment details. Withdrawal requests require account-holder verification and are processed through our banking partners within 2–4 hours.

Cookies and tracking

We use session cookies to keep you logged in and analytics cookies to improve the site. You can disable non-essential cookies in your browser settings without losing core functionality.

Data retention

Account data, transaction history and chat records are kept for 7 years to comply with local financial regulations. After that, data is securely deleted unless local law requires further retention.

Changes to your account

Request account updates, data export or deletion via [email protected]. We respond within 10 business days. Deletion is permanent and cannot be reversed; outstanding funds are paid out first.

Frequently Asked Questions About Terms

Yes. You can close your account anytime through Account Settings > Close Account. Outstanding funds are paid to your registered payment method within 2–4 hours. Closed accounts cannot be reopened; if you wish to return, you must open a new account.

Use the Forgot Password link on the login page. Enter your registered email and we'll send a reset link within 2 minutes. Click the link to create a new password. If you don't receive it, check your spam folder or contact [email protected].

Withdrawals to DANA, OVO, GoPay and QRIS are processed within 2–4 hours after verification. Bank transfers may take up to one business day. Your account history shows the exact timestamp and status of every withdrawal request.

Report unauthorised activity immediately via live chat or email to [email protected]. Include your account ID, the transaction ID and the amount. We investigate within 48 hours and escalate to our payment partner if needed.

We collect your email, chosen username, date of birth (to verify age under local law), registered payment method and device information. This data is encrypted and used only for account verification, fraud prevention and compliance. We do not sell or share your data with third parties.

You can log in on phone, tablet and desktop, but only one active session per account at a time. If you log in on a new device, your previous session ends automatically. This protects your account from unauthorised access.

Account data and transactions are stored on secure servers in compliance with local law. We retain records for 7 years. After that, data is deleted permanently. You can request a copy of your data or deletion at any time via [email protected].

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